Knowledge Management Interviews

This series is a collection of interviews about knowledge management work. Lawyers are the original knowledge workers and knowledge is a key asset in the legal field. By producing this series, we hope to show how document creation fits with innovation and knowledge management goals.

Recent Posts

Knowledge Management Q&A with Jordan Galvin

Your firm knows they must implement a knowledge management system to be competitive, and they have a plan for how it’s going to happen—but why are there still so few materials in the database and why does it still seem so hard to use? When a firm’s knowledge management system is not allowed to reach its full potential, the company loses value through wasted time searching for or recreating what already exists. An important part of lawyers’ work is applying knowledge to the documents they create and retrieving knowledge stored within those documents; effective knowledge management and efficient, high-quality document creation go hand-in-hand. In this interview, knowledge management and innovation expert Jordan Galvin helps us understand the barriers law firms face when building knowledge management systems and how a firm’s knowledge management execution can set its innovation initiatives up for success.

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Knowledge Management Q&A with Marlene Gebauer

There are many barriers to effective knowledge management in law firms, but human emotions around ownership and workplace culture can be some of the hardest to overcome. In this interview, knowledge management expert Marlene Gebauer sheds light on the barriers to knowledge management, including the need to rethink teamwork between people and between technologies. She also details how knowledge management and technology can affect document creation, and who will make a good fit to enter the dynamic knowledge management field. Read on to learn more.

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Knowledge Management Q&A with Jack Shepherd

Legal documents are full of valuable knowledge. They are also the easiest source of knowledge to improve the firm’s future document creation and strategies. But a sea of data is useless unless what you need can be easily found—good knowledge management is the difference between time wasted and time saved. Legal tech has made incredible advances for knowledge management, but its reputation as a silver bullet can actually make legal work harder rather than easier, unless we know how to harness its power. Knowledge management expert and former lawyer Jack Shepherd warns against assuming tech can automatically improve legal practices, and explains the importance of defining goals, determining realistic strategies, and putting in the work when implementing knowledge management technologies. Read on to find out why knowledge management is essential to improved document creation, and how the barriers, and solutions, to reaping these benefits are not what (or who) you thought they might be.

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Knowledge Management Q&A with Bárbara Gondim da Rocha

Are there moments at work that make you think, “There has to be a better way to do this”? Everyone has had this thought at some point, but it takes significant time and coordination with coworkers and experts to investigate these workplace inefficiencies which slow everyone down. There may be pushback against changing existing systems from “the way it’s always been,” but making the investment in knowledge management systems can have substantial payoff beyond relieving your pet peeves. In this interview with lawyer and knowledge management expert Bárbara Gondim da Rocha, learn how knowledge management can develop solutions that keep your company profitable and keep clients satisfied, even with a competitive market and added difficulties of remote work in the pandemic.

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Knowledge Management Q&A with Nicola Shaver

The purpose of knowledge management is to collect, organize, and enable the effective use of knowledge across an organization. The most successful law firms understand that knowledge is an asset and rely on knowledge management professionals to turn it into a competitive advantage. Someone can take a firm to the next level when they have a deep understanding of what constitutes valuable knowledge and the ability to anticipate when and how others will need to use that knowledge. If that person can create an industry-wide map of that knowledge, then she can create a paradigm shift. That’s exactly what Nicola Shaver is doing as lawyer-turned-founder of Legaltech Hub. In this interview you’ll learn how Nicola views document content as unstructured data and how that insightful approach allows her to create long-term value.

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Knowledge Management Q&A with Evan Shenkman

Technology is constantly evolving, and it’s up to every company to stay relevant and competitive in their field by adopting technology to improve their practice. Lawyers are knowledge workers, and their valuable knowledge, from knowing local rules and precedents, to partner capabilities and judge preferences, must be recorded to be readily usable and make litigation more affordable and accessible to clients. Knowledge management expert and former litigator Evan Shenkman sheds light on how tech has propelled legal knowledge management to new heights, to the point it has become a necessity to attract and retain clients.

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Our Story

WordRake founder Gary Kinder has taught over 1,000 writing programs for AMLAW 100 firms, Fortune 500 companies, and government agencies. He’s also a New York Times bestselling author. As a writing expert and coach, Gary was inspired to create WordRake when he noticed a pattern in writing errors that he thought he could address with technology.

In 2012, Gary and his team of engineers created WordRake editing software to help writers produce clear, concise, and effective prose. It runs in Microsoft Word and Outlook, and its suggested changes appear in the familiar track-changes style. It saves time and gives confidence. Writing and editing has never been easier.