Being understood in writing can be complex. The words we use express our expectations and tone, but readers often misinterpret the intention the author wishes to convey. In this edition of our business writing education series, author and book coach Anne Janzer explores how our expression of authority can unintentionally derail teamwork, and what to do about it.
Antonio manages a distributed team with people in different time zones. The team interacts daily through emails or messaging.
Antonio is frustrated that the team doesn’t collaborate well unless they’re all in a room together. When he tosses out an idea over email, either everyone agrees, or no one responds.Continue reading